Refund policy

Returns & Refunds Policy

Last updated: July 2026

At Lyra Beauty, we are committed to providing high-quality products and excellent customer service. This Returns & Refunds Policy complies with the applicable provisions of the South African Consumer Protection Act, 2008 (CPA).

Returns

We accept returns within 7 days of delivery for eligible items.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in its original packaging.
Include proof of purchase (order confirmation or receipt).

To start a return, please contact us at wianecom26@gmail.com.

Return Address:

[Insert Your Return Address]

Returns sent without prior approval may not be accepted.

Defective, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged during delivery, or you received the wrong item, contact us as soon as reasonably possible by emailing wianecom26@gmail.com with:

Your order number
A description of the issue
Clear photographs of the product

In accordance with the Consumer Protection Act, defective products may qualify for a repair, replacement, or refund where applicable. This policy does not limit any rights you have under South African consumer law.

Hygiene Products

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used or worn, including but not limited to:

False eyelashes
Lash clusters
Lash adhesives
Bond & Seal products
Beauty products that have been opened or used

This restriction does not affect your statutory rights if a product is defective or not of acceptable quality.

Change of Mind Returns

If you simply change your mind, we may accept a return at our discretion provided that:

The item is unused;
It is returned in its original packaging;
It is still in resalable condition.

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Sale Items

Clearance, promotional and sale items may not be eligible for return unless they are defective or your rights under the Consumer Protection Act apply.

Gift cards cannot be returned or refunded.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item (where approved) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

Statutory Consumer Rights

Nothing in this policy limits or excludes any rights you have under the South African Consumer Protection Act, 2008 or any other applicable law. Where this policy conflicts with the law, the applicable law will prevail.